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Products & Sizing
How do I choose the right size?
We design for freedom and versatility. Most of our pieces, like the Thai Linen Pants and Silk Jumpsuits, are fully adjustable to fit every body.
Kimonos: Come in one size with three lengths: Short (hip), Medium (thigh), and Long (calf).
Embroidered Jumpsuits: Available in standard S, M, and L. If you are unsure, chat with us! We love helping you find your perfect fit.
Kimonos: Come in one size with three lengths: Short (hip), Medium (thigh), and Long (calf).
Embroidered Jumpsuits: Available in standard S, M, and L. If you are unsure, chat with us! We love helping you find your perfect fit.
How should I care for my Elemental pieces?
Natural fibers need gentle love. Please hand wash in cold water with mild detergent. Do not bleach or use a tumble dryer; let the air dry them naturally. If you need to iron, do it at a low temperature and avoid direct contact with the embroidery.
Shipping & Slow Fashion
How long will it take to receive my order?
Good things take time.
At Elemental, we follow a sustainable made-to-order model to reduce waste and produce responsibly. We don’t mass-produce or overproduce, each piece is created with intention, care, and respect for the process.
Production time
Each piece takes up to 15 calendar days to be made. Crafted with care, exclusively for you.
Our production windows
To keep our process thoughtful, fair, and truly sustainable, we organize production in small, intentional cycles:
• Orders placed between the 1st and the 14th of the month
→ enter production from the 15th of the same month
• Orders placed between the 15th and the end of the month
→ enter production from the 1st of the following month
Once your order enters production, your piece is crafted exclusively for you, from start to finish. When demand allows it, we may open more frequent production windows to reduce waiting times, always without compromising quality or our values.
Shipping times (once production is complete)
Colombia
Bogotá: 1–3 business days
Rest of the country: 1–3 business days, depending on destination.
Shipping costs are calculated separately and confirmed before you complete your purchase.
Lisbon (Portugal): 3-7 business days
Other International orders: Production times remain the same. Shipping times may vary depending on destination and will be communicated during checkout or via email.
At Elemental, we follow a sustainable made-to-order model to reduce waste and produce responsibly. We don’t mass-produce or overproduce, each piece is created with intention, care, and respect for the process.
Production time
Each piece takes up to 15 calendar days to be made. Crafted with care, exclusively for you.
Our production windows
To keep our process thoughtful, fair, and truly sustainable, we organize production in small, intentional cycles:
• Orders placed between the 1st and the 14th of the month
→ enter production from the 15th of the same month
• Orders placed between the 15th and the end of the month
→ enter production from the 1st of the following month
Once your order enters production, your piece is crafted exclusively for you, from start to finish. When demand allows it, we may open more frequent production windows to reduce waiting times, always without compromising quality or our values.
Shipping times (once production is complete)
Colombia
Bogotá: 1–3 business days
Rest of the country: 1–3 business days, depending on destination.
Shipping costs are calculated separately and confirmed before you complete your purchase.
Lisbon (Portugal): 3-7 business days
Other International orders: Production times remain the same. Shipping times may vary depending on destination and will be communicated during checkout or via email.
Stock at Elemental? Here’s how it works.
Made-to-order is our essence.
It’s how we create consciously and avoid unnecessary waste.
But we also know that sometimes, you just can’t wait. That’s why we occasionally keep a very limited amount of stock from previous production cycles. These pieces are available for immediate shipment, while they last.
If your item is in stock
It will ship right away.
If not
It will be crafted especially for you, following our made-to-order process.
Same values. Same quality.
Just a different timing.
It’s how we create consciously and avoid unnecessary waste.
But we also know that sometimes, you just can’t wait. That’s why we occasionally keep a very limited amount of stock from previous production cycles. These pieces are available for immediate shipment, while they last.
If your item is in stock
It will ship right away.
If not
It will be crafted especially for you, following our made-to-order process.
Same values. Same quality.
Just a different timing.
What are the shipping costs?
We aim to keep shipping fair, transparent, and reliable, working with trusted logistics partners to make sure your piece arrives safely.
Colombia
Shipping costs are not included in the product price and are calculated separately once production is complete:
Europe (Express shipping)
We ship all European orders via international express shipping.
Colombia
Shipping costs are not included in the product price and are calculated separately once production is complete:
- Bogotá: 9,000 COP
- Rest of Colombia: 17,000 COP
Europe (Express shipping)
We ship all European orders via international express shipping.
- Lisbon (Portugal): Express shipping is included in the price of each piece.
- Other European destinations: Additional shipping costs may apply depending on the destination. These costs will be clearly communicated before order confirmation.
Returns & Conscious Commitment
Can I return or exchange an item?
As a sustainable brand, producing only what is ordered is our way of honoring the planet. Returning an item implies re-production and waste. Therefore, we only accept returns if the garment arrives with an imperfection, reported within 24 hours of receipt. If you need an exchange, please note that it will restart the production process as a new order, and shipping costs are the buyer's responsibility.
Origins & Payment
Where are the clothes made?
It’s a cross-ocean collaboration. We design in Portugal focusing on diversity and practicality. The magic happens in Colombia, where we source fabrics locally and handcraft every piece in small workshops, ensuring fair wages and ethical practices.
What payment methods do you accept?
We accept PayPal and Bank Transfers.
Doubts? Let’s clear the air.
Everything you need to know about our conscious process.
