Privacy Policy

Last Updated: 12/12/2025

At Elemental (hereinafter “we”, “us”, “our”, or “the Website”), we deeply value your trust and are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or interact with us, in strict compliance with the General Data Protection Regulation (GDPR) of the European Union and other applicable laws.

1. Data Controller

Who is responsible for your data?

  • Identity / Legal Name: [Legal Company Name or Freelancer Names, e.g., Valeria [Surname] & Jhon [Surname]]

  • VAT ID / NIF: [Tax Identification Number]

  • Registered Address: [Physical Address in Portugal or Colombia]

  • Contact Email: [Email, e.g., privacy@elemental-living.com]

2. What Data Do We Collect?

We may collect and process the following data:

  • Identity Data: First name, last name.

  • Contact Data: Email address, phone number, shipping address, and billing address.

  • Transaction Data: Details about payments and products you have purchased (Note: We do not store your banking data; these are processed securely by external payment gateways like PayPal).

  • Technical & Usage Data: IP address, browser type, time zone setting, and information about how you interact with our website (via Cookies).

  • Communication Data: History of conversations if you contact us via WhatsApp or Email.

3. How Do We Use Your Data?

We use your information for the following purposes:

  1. Order Management: To process your purchase, manage shipping (international or local), and communicate with you regarding the status of your made-to-order garment.

  2. Customer Support: To answer your questions, sizing inquiries, or resolve any issues.

  3. Newsletter & Marketing: Only if you have given us your explicit consent (by ticking the corresponding box), we will send you emails about new collections, artisan stories, and events.

  4. Legal Compliance: To comply with tax and accounting obligations.

4. Legal Basis for Processing

The legal grounds for processing your data are:

  • Performance of a Contract: Necessary to process and deliver your order.

  • Consent: To send you our Newsletter or answer your pre-sales inquiries. You can withdraw this consent at any time.

  • Legitimate Interest: To improve our website, ensure security, and prevent fraud.

  • Legal Obligation: To comply with tax laws (invoicing).

5. Data Retention

We will only retain your data for as long as necessary to fulfill the purposes for which it was collected, including satisfying any legal, accounting, or reporting requirements.

  • Marketing Data: Retained until you decide to unsubscribe.

6. Disclosure of Your Data

To provide our services, we may share strictly necessary data with trusted third parties:

  • Service Providers: Shipping companies (to deliver your package), payment gateways (PayPal), and web hosting services.

  • International Transfers: As we operate between Colombia (production) and Portugal (design/sales), your data may be transferred outside the European Economic Area (EEA) to Colombia to manage manufacturing and shipping. We ensure that these transfers comply with appropriate security guarantees.

7. Your Rights

Under GDPR, you have the right to:

  • Access the personal data we hold about you.

  • Rectify inaccurate or incomplete data.

  • Erasure (“Right to be forgotten”) of your data when it is no longer necessary.

  • Restrict the processing of your data.

  • Portability: Receive your data in a structured format.

  • Object to the processing of your data.

To exercise any of these rights, please contact us at [Contact Email].

8. Security

We have implemented appropriate technical and organizational security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

9. Changes to This Policy

Any changes we may make to our privacy policy in the future will be posted on this page. We encourage you to review it periodically.